At Illini Reach, Inc., we are often asked questions about our boom rental services. Fortunately, our helpful team is here to answer our customer's questions so that they can understand a few things about our boom lift rental Chicago.
Here, we've highlighted some of the most frequently asked questions and answered them.
Why should I rent a boom lift from Illini Reach, Inc.?
We are dedicated to providing the latest boom lift models and other rental equipment at the best rates, along with excellent customer service and support to resolve your issue quickly. We offer competitive prices and comfortable payment methods.
What are your boom rental requirements?
We need a valid drivers' license, contact address, phone number, and job location. We accommodate electronic files if you cannot make it to our Chicago office to complete the paperwork.
Can I make a reservation in advance?
Yes. You can make a reservation prior to your rental, but first-time customers must come with their complete paperwork.
What if the boom lift has a mechanical issue?
We are always available 24/7 to address your needs. We'll come to your job site to service the equipment, and you also have the option of a quick swap at our yard.
Can I have the rental equipment delivered and picked up?
Yes. We can deliver the boom lift to your job site. However, delivery and pick-up rates vary according to distance and equipment size. Just call us, and we'll quote your delivery and pick up.
Do you guarantee delivery time?
We do our best to deliver the equipment at the pre-arranged time. Please notify us in advance if you have a specific time that you want us to deliver the equipment.
Do I need to contact you for pick up?
Yes. You need to contact us when you are done with the rental equipment; otherwise, we'll assume you are still using it.
What if I need more time with the rental equipment?
No problem if you need more time. Just contact us, and we'll help you extend your rental time.
Are your quotes precisely what I'm going to pay?
Yes. We'll give you an estimate so that you can know what you are going to pay for your boom lift rental. Equipment returned late, over time, or not fully fueled boom lift can result in extra charges.
Am I responsible for damages?
Yes, in some cases. The Damage Waiver may cover incidental damage. Please refer to the Terms & Conditions in the provided Rental Agreement for complete details on our rental policies.
Is your boom lift safe and serviced regularly?
Our boom lifts are regularly serviced from top to bottom before it gets to you. We take pride in renting ONLY the best boom lift, and you can rest assured that our boom lift rentals will work like it is brand new.
Still, have questions? Contact us
If you can't find an answer to your question here, please call us at 630-243-1515 or our toll-free line at 1-800-732-2490. We are always available to help you.